Terms of Service

These terms cover your use of the VisualMark browser extension, website and optional Pro services. Please read them before using VisualMark or purchasing a subscription. For questions, contact support@visualmark.app.

Using VisualMark

You may use VisualMark to manage your bookmarks and save content you are entitled to access. You remain responsible for your content, your use of third-party websites and compliance with their terms and applicable law. Do not use VisualMark for unlawful activity, infringe others’ rights, bypass access restrictions, share account credentials, abuse capture services or interfere with the service’s security.

VisualMark grants you permission to use the extension for its intended purpose. VisualMark software and branding remain the property of their respective owners. You retain your rights to your own content; using the service gives us permission to process it only as needed to provide the features you enable, as described in our Privacy Policy.

Free extension and Pro services

The free extension provides local bookmark tools. Optional Pro features can include account-based bookmark collections, cloud-generated previews, saved page text and offline page archives. Availability depends on your installed version, subscription and the permissions you grant. Pro cloud features require internet access and an active entitlement. Capture, storage and retention allowances apply as displayed for your plan or account; Pro does not provide unlimited server processing or permanent cloud archiving.

Websites can restrict capture, require a login or change after saving. A saved archive may omit interactive features, protected media or resources that could not be captured. Offline viewing requires a successfully downloaded local copy and a compatible viewer. Keep independent backups of important bookmarks and documents; browser storage can be cleared or removed.

Your account

Provide accurate account details, protect your password and connected devices, and notify support if you suspect unauthorised access. You must be legally able to enter a subscription agreement, or have the permission of a parent or guardian who can do so. You are responsible for activity you authorise through your account.

Subscription prices and recurring billing

VisualMark Pro costs US$2.99 per month, billed monthly, or US$29 per year, billed as one annual payment. Both options are priced in United States dollars, with applicable taxes displayed at checkout. See Pro pricing for plan details and availability.

Before purchase, review the subscription price, currency, billing interval and applicable taxes shown on our website and at checkout. Monthly subscriptions are charged once per month; yearly subscriptions are charged once per year as a single annual payment. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. A subscription is not a lifetime purchase.

Creem acts as merchant of record for purchases made through its checkout and handles payment processing, receipts and applicable sales taxes. Creem’s Buyer Terms also apply to that purchase. VisualMark provides the extension and Pro service. Your final total, including applicable taxes, is shown before you confirm payment.

Cancellation and access after cancellation

Use Manage billing in your VisualMark account to open the billing portal and cancel renewal. If you cannot access it, contact support before your next renewal. Uninstalling the extension or signing out does not cancel a subscription. Cancellation normally leaves Pro available until the end of the paid billing period; it stops future renewals.

When Pro ends, subscription-only cloud services stop. Your browser bookmarks remain yours. Export or download service-held material you want to keep before your subscription ends; cloud copies are subject to the retention limits in our Privacy Policy. Account deletion and subscription cancellation are separate requests: contact support if you need help with both.

Refunds and billing problems

Contact support@visualmark.app with your account email and purchase reference if you believe a charge is incorrect or the service does not work as described. Do not send payment card details or passwords. We will investigate and coordinate any applicable refund with Creem. Cancelling renewal does not automatically refund a payment already made. Refunds and other remedies remain available where required by applicable law, including for faulty or misdescribed services.

Availability, changes and suspension

We aim to keep VisualMark reliable, but maintenance, network problems, browser changes and third-party restrictions can interrupt features. We may update features for compatibility, security and reliability. We will give reasonable advance notice of material subscription changes or price changes affecting renewal, so you can cancel before they take effect.

We may restrict an account where reasonably necessary to address abuse, security risks, non-payment or unlawful use. Contact support if you believe a restriction is incorrect. If we discontinue a paid service, we will notify affected customers, stop future renewals and address unused prepaid service and refunds as required by applicable law.

Consumer rights and responsibility

Nothing in these terms excludes or limits rights or remedies that cannot legally be excluded, including applicable rights under New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986, or mandatory consumer protections in your country. We remain responsible for the service as required by law. Third-party websites, offers and browser providers operate their own services under their own terms.

Privacy, updates and contact

Our Privacy Policy explains local storage, account data, optional cloud processing and retention. Updated terms will appear here with a revised date. Material changes affecting an existing paid subscription will be communicated in advance where required. For service, billing or terms questions, email support@visualmark.app.

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